LENOX – Following the Massachusetts Department of Public Health’s recent annual inspection, Mount Carmel Care Center has earned a perfect, deficiency-free survey for 2016. It marks an unprecedented fifth consecutive deficiency-free survey for Mount Carmel.
The unannounced inspections by the Massachusetts DPH are comprehensive and include evaluations of quality of care, medication management, environmental safety, food service and more.
“Receiving one deficiency-free survey is honorable. To receive two or three consecutively is rare in the industry,” said Mount Carmel Administrator George Mercier. “However, to receive now a fifth straight perfect survey is a remarkable testament of a culture of quality that is unmatched. Our staff live and breath a mission that is solely dedicated to providing exceptional care with compassion, and the state has once again recognized this very special team at Mount Carmel Care Center.”
Mount Carmel Care Center has also received accolades from the federal Medicare ranking system. The federal rating system is based on inspections, staffing levels and quality measures. In addition, Mount Carmel has received four consecutive Excellence in Action awards by the National Research Corporation for high marks in customer service. The data is based upon My Innerview surveys of staff, patients, residents and their family members.
“At Mount Carmel Care Center and every Carmelite facility, we live by our motto, ’The Difference Is Love,’” said Superior General Mother Mark Louis Randall, O Carm., of the Carmelite Sisters. “The work being done every day at Mount Carmel Care Center truly reflects the ideals that our organization and our founder, Mother Mary Angeline Teresa McCrory, envisioned in her calling to provide care and comfort the people we serve. Congratulations again to Mount Carmel Care Center on another deficiency-free survey.”
Mount Carmel Care Center, Inc. is a member of the Carmelite System, exclusively comprised of nursing and rehabilitation, independent living and assisted living facilities that span the Northeast and the Midwest, as well as a facility in Dublin, Ireland.
The Carmelite Sisters for the Aged and Infirm is a Congregation founded in New York City by Mother Mary Angeline Teresa McCrory and six companions on September 3, 1929. Mother Angeline recognized a great and growing need to provide care and comfort for the aging and infirm population in the United States. Acting in faith and with the assistance of Patrick Cardinal Hayes of New York, Mother Angeline made her vision a reality by establishing a new Congregation dedicated exclusively to the care and services of the elderly in the American tradition. In 1999, the Carmelite Sisters for the Aged and Infirm formed a non-profit corporation known as The Carmelite System, Inc. in order to perpetuate the healing ministry of Christ in long-term health care. The Congregation also sponsors the Avila Institute of Gerontology, which provides ongoing education and study in the field of aging services.